Shipping policy

Shipping & Delivery

After an order is placed, an email will be sent out as confirmation.

This email includes the order number, order date, order summary, and shipping information.

Tracking information can be inputted on a carrier's website to check on the status of a shipment.

Shipping charges are not refundable unless it is due to our mistake.

If a delivery is refused, or if the carrier returns a shipment because an invalid address was provided, the cost of return shipping will be deducted from a refund.

In-Store Pickup

We will send a notification email once an order is ready for pickup.

Please wait for this email before visiting our store.

Feel free to contact us at 1-714-554-7320 before stopping by our shop.

This will help us have an order prepared for a quick in-store visit.

Questions

If you have any questions, please contact us at:
Monday - Friday, 10:00am - 6:00pm PST
Saturday, 10:00am - 6:00pm PST
Phone Call: 1-714-554-7320
Text Support: 1-714-720-7300
Email: support@rotorwork.com